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9:00am – 9:00pm ACDT

Head Office: Adelaide Airport Limited

1 James Schofield Drive,
Adelaide Airport
South Australia 5950 Australia

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Accessibility & Inclusion at Adelaide Airport

Small child sitting with Facilities dog

Adelaide Airport has an established range of access and inclusion initiatives designed to support customers with disability, hidden disabilities, medical conditions, mobility needs and other access requirements.
These initiatives span the full airport journey, from planning and arriving at the terminal through to check-in, security screening, boarding and ongoing customer support.

Our Accessibility & Inclusion Initiatives

  • A dedicated hub for accessible travel information on the website 

  • Information on accessible parking, transport, check‑in, security screening, boarding and arrival

  • Airline contact details and guidance on arranging assistance

  • Easy English guides, videos and travel tips developed with lived‑experience contributors

  • Sensory maps to help customers understand terminal environments and plan ahead

  • Personalised familiarisation tours with the Adelaide Airport team

  • Try Before You Fly program (twice yearly with Virgin Australia), allowing customers to practise check‑in, security, locating gates and using facilities

  • Accessible drop‑off and pick‑up spaces

  • 26 designated disability parking spaces in the Terminal Car Park

  • Wheelchair‑accessible taxi and rideshare options

  • Customer Service Officers providing meet‑and‑assist support from Pick Up Drop Off to the terminal

  • Accessible toilets throughout the terminal

  • Changing Places facility with adult changing bench, ceiling hoist and space for carers

  • Dedicated Sensory Room

  • Quiet rooms for prayer, reflection or regulation

  • Counter Hearing Systems at designated airline check‑in counters

  • Assistance animal relief areas (inside and outside the terminal)

  • Customer Service Officers providing meet‑and‑assist support

  • Welcome Desk offering information, transport guidance, lost property and Sunflower lanyards

  • Hidden Disabilities support, including the Sunflower program and Elmo, the facility dog

  • Volunteer Ambassadors assisting with wayfinding and enquiries

  • Trained frontline staff focused on respectful communication and recognising support needs

  • Accessible security screening processes, including alternative and private screening

  • Airline assistance for wheelchair support, boarding and other travel requirements

  • Dedicated Access and Inclusion Specialist

  • Access and Inclusion Community Reference Group (people with lived experience of disability)

  • Collaboration with airlines, security providers, ground handlers, valet operators and partners

  • Integration of access and inclusion into training, operational reviews, infrastructure planning and communications

  • Ongoing review of processes, facilities, signage and service delivery

Lady handing over sunflower lanyard to someone

Access & Inclusion Community Reference Group (AICRG)

Our Community Reference Group brings together people with lived experience of disability to help shape accessibility improvements across Adelaide Airport. Their insights guide our planning, service delivery and continuous improvement efforts.