Customer Feedback & Complaints Handling

Adelaide Airport recognises the importance of both internal and external customers and is committed to delivering a high standard of service across all touchpoints.

In addition to participating in Airport Council International's Airport Survey Quality (ASQ) program, customers can provide feedback directly through a range of channels. All feedback is reviewed, and where appropriate, Adelaide Airport responds to service-related issues in line with our commitment to continuous improvement and our company vision.

Measuring the quality of customer service is essential. Adelaide Airport’s Customer Feedback System offers a structured and managed approach to capturing, assessing, managing, and reporting customer feedback.

To maintain consistency and uphold corporate standards, only designated responsible managers are authorised to respond to feedback within their area of expertise and accountability.

To view a flowchart outlining our customer feedback and complaints handling process, click here