The Driver must comply with the following Terms and Conditions. Failure to do so may result in immediate cancellation of the Card and access to the Designated Areas.

Updated: 25 January 2023

1. Definitions

AAL means Adelaide Airport Limited ACN 075 176 653.

Airport means Adelaide Airport.

Airport Customer means an individual who is departing the Airport following a flight or having greeted a flight and includes all guests of the Atura Hotel at the Airport.

Access Card Department means AAL’s access card department which is contactable at [email protected].

Car Park Office means AAL’s carpark office located at Adelaide Airport on the ground floor of the multistorey car park.

Card means the access control card provided to a Driver by AAL for use in the Designated Areas.

Designated Areas means the designated Ride Share, Taxi and Chauffeur pick up areas at the Airport as notified to the Driver by AAL.

Driver means the applicant who holds a Driver Accreditation for a chauffeur, taxi or ride sharing vehicle.

Driver Accreditation means the accreditation imposed by the South Australian Government or other relevant authority on Drivers.

Fees and Charges means all amounts payable under these Terms and Conditions

Portal means the Adelaide Airport Rideshare, Taxi and Chauffeur Portal, otherwise known as ‘ParkCharge’.

2. Application

a. Drivers should read these Terms and Conditions carefully before applying for a Card.

b. Drivers are bound by the Terms and Conditions (in addition to any terms and conditions notified by its taxi, chauffeur or ride-share operator) on using a Card.

c. AAL may alter these Terms and Conditions at any time in its absolute discretion.

d. Any amendment to the Terms and Conditions will be notified to the Driver via their registered email address and otherwise by AAL updating the Terms and Conditions as listed on its website.

e. A Driver’s continued use of a Card following any amendment(s) to these Terms and Conditions constitutes their acceptance of such amendments.

f. If a Driver does not agree with any amendments to the Terms and Conditions, they must immediately cease using their Card.

3. Cards

a. A Card can only be used by the issued Driver in the course of their provision of ridesharing, taxi and/or chauffeur services. The Card does not constitute an authority to enter the Designated Areas for any other purpose.

b. A Card will only be issued to Drivers who provide proof of their Driver Accreditation with their application. Cards are unable to be issued in the absence of this Driver Accreditation.

c. A Card is issued to the nominated Driver and cannot be transferred.

d. Drivers holding an existing Card must surrender their previous Card (if any) on collection of a new Card.

e. If the Driver has a change of name after the submission of an application they must notify the Access Card Department within 30 days of their change of name and complete a Statutory Declaration on terms agreed by AAL.

f. If the Driver has a change of Driver Accreditation Number after the submission of an application they must notify the Access Card Department and provide a copy of the valid Driver Accreditation immediately on receipt of the new Driver Accreditation

g. In the event that a Driver’s Accreditation ceases, the Driver must:

i. immediately notify AAL and cease using the Card; and

ii. return the Card to AAL’s Car Park Office as soon as practical.

h. The Card must not be altered in any way and remains the property of AAL at all times.

i. Drivers are required to create an account within the Portal to use a Card and access the Designated Areas.

j. If there are any other changes in a Driver’s circumstances than as otherwise advised to AAL as part of the application process, the Access Card Department must be notified immediately.

k. Should the Driver no longer require the Card, the Access Card Department must be notified immediately and the Card must be returned to the Car Park Office within 7 calendar days.

l. AAL reserves the right to suspend further issue of Cards to any Driver who has not returned Cards which have expired or are no longer required.

m. AAL reserves the right to instruct a third party to recover any Cards which have not been returned and in contravention of these Terms and Conditions.

n. AAL reserve the right to cancel any Card which has not been:

i. Used in Designated Areas for a period of greater than two years, or

ii. Not activated in the Portal within six months of the Driver being notified by AAL that the:

a. Card is ready for collection, or

b. Card has been sent to the Driver’s nominated postal address, or

c. Driver Application has been approved

o. In the event that Card is cancelled in accordance with clause 2.n any credit balance on the card will be forfeited

4. Fees and Charges

a. Drivers are required to pay a $25 non-refundable fee for the issue of a Card.

b. Replacement of lost or damaged Cards will incur a fee of $25.00, this fee is non-refundable.

c. A monthly administration fee of $1.50 will be debited to each Card on the first day of each calendar month. The monthly administration fee will continue to be charged until a Card is cancelled or suspended.

d. Drivers will be charged $3.00 for every exit from the Designated Areas.

e. Drivers parked in the nominated ‘Chauffeur Pickup Area’ for over 50 consecutive minutes will be charged an additional $2.00 for every additional 10 minutes (or part thereof).

f. SMS fees will be charged at $0.18 (incl GST) per SMS sent to a Driver. Drivers can opt out from receiving SMS correspondence at any time via the Portal.

g. Drivers with a Card balance less than or equal to $0.00 will not be permitted access to the Designated Areas.

h. Cards which have not been used for 90 days will be blocked. Unblocking a card will incur a $10 administration fee which will be debited from the Card balance.

i. Cards which have been inactive/blocked for 2 years will be permanently cancelled and any credit balance will be forfeited.

j. Drivers must apply to the Access Card Department for any refund of the credit balance attributed to their Card.

k. Refunds must be applied for within 90 days of a Card being cancelled or the credit balance will be forfeited.

l. Refunds will be processed by AAL within 90 days of receipt of a valid refund application.

m. Fees and Charges are subject to change at the discretion of AAL Management. Any amendments will be notified to the Driver via their registered email address on not less than 30 days’ notice.

5. Payment

a. Payment of the Fees and Charges must be made by credit card using the cards shown on the Portal.

b. By completing an application for a Card, the Driver authorises AAL to charge the nominated credit card for the amount of the relevant Fees and Charges.

c. The Driver warrants that they have the necessary rights to use and authorise debits from the credit card nominated by them.

d. AAL’s payment processing authority uses 128 bit SSL encryption. Nonetheless no data transmitted over the Internet is secure, and AAL does not warrant the security of data.

e. Drivers transmit data over the Internet entirely at their own risk.

6. Designated Areas

a. Drivers must collect all Airport Customers from the Designated Areas.

b. The Driver must comply with all parking signs, bay markings, permit zones and all reasonable directions issued to you by AAL or its representatives in relation to the Designated Areas.

c. The Driver must not park their vehicle so as to obstruct or permit the obstruction of the free passage to, or the use of, the Designated Areas.

d. AAL reserves the right to remove any obstructing vehicle. AAL will not be liable for any damage to a Driver’s vehicle, persons or property which may occur on such removal. The Driver will be liable for all costs incurred with such removal.

e. Where applicable the Driver must ensure that their parked vehicle is securely locked and the ignition key removed.

f. The Driver must remain within their vehicle while in the Designated Areas at all times unless:

i. To assist an Airport Customer to load luggage into the Driver’s vehicle, or;

ii. To provide assistance to an Airport Customer to enter the Driver’s vehicle, or;

iii. The Driver parks a vehicle with MV licence plates in the designated ‘Chauffeur Pickup Area’ and is greeting the Airport Customer in the Terminal; or

iv. In emergency situations or where otherwise directed to by Adelaide Airport

g. The Driver must not do anything or omit to do anything:

i. Which would be reasonably likely to constitute a nuisance, annoyance, or danger to any person or to any portion of the Airport or which interferes with the use and enjoyment of the common areas of the Airport by members of the public and other tenants, licensees, staff, and users of the Airport;

ii. Which contaminates or pollutes the Airport, including allowing their vehicle to spill or leak oil; or

iii. to damage or destroy anything on Airport property.

h. AAL reserves the right to temporarily or permanently suspend a Driver from accessing AAL facilities in the event of behaviour, misuse and/or complaint. The duration of any suspension is at the discretion of AAL.

7. Breach

If, in AAL’s reasonable opinion, a Driver breaches any provision of these Terms and Conditions, or fails to follow any reasonable direction from AAL regarding use of a Card or the Designated Areas, AAL may issue a warning, temporarily suspend or permanently prevent the Driver’s access to the Designated Areas (including by revoking the Driver’s Card).

8. Risk

a. A Driver’s use of the Designated Areas is at the Driver’s own risk and the Driver remains responsible for their vehicle and any property in or on it.

b. Except to the extent required by law, AAL will not be liable for:

i. the safe custody of any vehicle in the Designated Area; or

ii. the delivery of the Driver’s vehicle to any person, whether that person has authority to take it or not; or

iii. any theft loss or damage whatsoever to any vehicle or its accessories or contents; or

iv. any damage to a Driver’s property, injury or death whilst the Driver, their vehicle or their property is in the Designated Areas or whilst the Driver is entering or leaving the Designated Areas.

c. The Driver releases and indemnifies AAL from any claim against AAL or expense incurred by AAL arising from the Driver’s use of the Designated Areas or from AAL removing their vehicle from it.

d. These Terms and Conditions will exclude AAL from any liability to a Driver to the extent permitted by law. AAL’s liability for breach of any term or guarantee imposed

by law (including the Australian Consumer Law) that cannot be excluded, restricted or modified is limited to the extent permitted by law to: if the breach relates to services, the supplying of the services again, or the payment of the cost of having the services supplied again; and if the breach relates to goods, the replacement of the goods or the supply of equivalent goods; the repair of such goods; the payment of the cost of replacing the goods or of acquiring equivalent goods; or the payment of the cost of having the goods repaired.

9. Personal Information

a. AAL collects a Driver’s personal information when a Driver completes an application to be issued a Card, or otherwise provides it to AAL.

b. AAL will handle the Driver’s personal information for purposes associated with their use of a Card and access to the Designated Areas and as set out in this Agreement. Without this information, AAL cannot process a Driver’s application.

c. AAL may also collect other personal information when the Driver uses the Designated Areas (including a Driver’s image, licence plate number, location and movements and other information, through CCTV surveillance, number plate recognition and access control technology) which is used at Adelaide Airport including the Designated Areas for security, ground transport, traffic management and car parking related purposes.

d. AAL may also collect information related to a Card for the purposes of monitoring any misuse of the Card and disclose a Driver’s personal information and information relating to a Driver’s use of the Designated Areas for the purposes of identifying, and recovering any costs associated with, any misuse of the card or breach of these terms and conditions.

e. AAL may disclose a Driver’s personal information to the relevant ride share, taxi or chauffeur operator for the purpose of these Terms and Conditions and the operation of the Designated Areas.

f. AAL does not store credit card details in the platform. The platform includes a credit card processing function, which will store your credit card details through a secure external service. As such your credit card details are not stored on or through the AAL platform, and there is no way for these details to be retrieved by us or our staff.

g. AAL is required to comply with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs) and handles personal information in accordance with AAL’s Privacy Policy. A copy can be located at

h. By lodging an application to be issued a Card, the Driver consents to the use of their personal information as outlined above and as contained in AAL’s Privacy Policy.

10. General

a. If any part of these Terms and Conditions is illegal or unenforceable, that part is to be disregarded, and its removal will not affect the rest of the Terms and Conditions.

b. All amounts set out in the Terms and Conditions are in Australian dollars and are inclusive of GST (as applicable).

c. These Terms and Conditions are governed by the laws of South Australia and the parties submit to the exclusive jurisdiction of the courts of that state.

d. No waiver of any term of these Terms and Conditions shall be deemed a further or continuing waiver of such term or any other term, and AAL’s failure to assert any right or provision under these Terms and Conditions shall not constitute a waiver of such right or provision.