I have lost/damaged my Access Card

    • If your Access Card has been lost or stolen, please notify AAL here. DO NOT submit a new application form.

If you would like to arrange for a replacement Access card please complete the following steps (replacement cards will incur a fee of $25.00 charged to your Access Card account- this is non-refundable):

    1. Top up your Access Card balance on ParkCharge to at least $25.00
      • Failure to have a sufficient balance will lead to delays in processing your request
    2. Ensure that your address on Parkcharge is up to date with your current home address
      • Failure to do so may result in your card being lost and further charges incurred
    3. Contact AAL to request a replacement card
    4. AAL will process your request and deduct $25.00 from your Access Card balance on ParkCharge
    5. You will receive an email once your Access card has been posted
    6. Your Replacement Access Card will be ready to use immediately provided you have sufficient balance on your account
    7. Please note that replacement Access Cards may take up to 14 business days to process